How to get help
The fastest way to reach us is by email. Most questions are answered within 1–2 business days (Monday–Friday, 9:00 AM–6:00 PM ICT / UTC+7).
General & technical support
support@ledoly.comBilling & refunds
billing@ledoly.comPrivacy & data requests
privacy@ledoly.comAccount & sign-in
How do I create an account?
You can sign up with your email address, or use Sign in with Google or Sign in with Apple for one-tap access. The same account works across the Ledoly website and the mobile app.
I signed up with Google or Apple — how do I log back in?
Use the same Google or Apple button you used when you first signed up. If you originally registered with email and a password, use the email login instead. Mixing methods can create a second, empty account, so stick with the one you started with.
I forgot my password.
On the login screen, choose “Forgot password” and we'll email you a reset link. If you signed up with Google or Apple, you don't have a Ledoly password — just use that provider's button to sign in.
I'm not receiving emails from Ledoly.
Check your spam or promotions folder and add support@ledoly.com to your contacts. Still nothing? Email us and we'll help confirm the address on your account.
Subscriptions & billing
Who charges me?
Payments are handled by SVFF LLC (the company that operates Ledoly) through our payment processor, Stripe. On your statement the charge may appear as SVFF LLC, LEDOLY, or SVFF.
How do I manage or cancel my subscription?
Go to Settings › Billing in your account to view, change, or cancel your plan. If you subscribed through the Apple App Store or Google Play, manage the subscription in your device's store settings. Cancelling stops future charges; you keep access until the end of your current billing period.
Can I get a refund?
Yes — we offer a 14-day money-back guarantee on new paid subscriptions, plus other cases described in our policy. To request one, email billing@ledoly.com or read the full Refund Policy.
Do you show prices in my currency?
Prices are shown and billed in USD. The exact amount in your own currency depends on your bank's exchange rate at the time of payment.
Accent Audit & lessons
What is the 60-Second Accent Audit?
It's a quick speaking check: you read a short passage aloud, and our AI analyzes your pronunciation to highlight the sounds and patterns most worth improving. You'll get a clear, personalized starting point in about a minute.
The microphone isn't working.
Make sure your browser or the Ledoly app has microphone permission, and that no other app is using the mic. On the web, look for the microphone icon in your browser's address bar to grant access, then reload the page.
How do lessons and live sessions work?
Self-study lessons and AI speaking practice are available any time. You can also book live one-on-one or group sessions with a teacher. You can reschedule or cancel 24 hours or more before the start time — see the tutoring rules for details.
Is my voice recording private?
Yes. Voice recordings are used to give you feedback and are handled as described in our Privacy Policy. You can request deletion of your recordings at any time.
Deleting your account
You can permanently delete your Ledoly account and associated personal data at any time:
- In the app or on the web: go to Settings › Account › Delete Account and confirm.
- By email: write to privacy@ledoly.com (or support@ledoly.com) with the subject “Account Deletion Request” from your registered email address, and include your full name.
Deletion is permanent and irreversible. We remove or anonymize your personal data within 30 days, except for records we are legally required to keep (for example, payment records retained for tax compliance). For full details, see the deletion section of our Privacy Policy.
About Ledoly
Ledoly is an AI-powered English speaking and accent-coaching platform. We help learners speak clearer, more confident English through a 60-Second Accent Audit, personalized self-study lessons, AI speaking practice, and live sessions with real teachers.
Ledoly is owned and operated by SVFF LLC, a United States limited liability company. New here? Explore Ledoly or start with the 60-second pronunciation check.
