Refund Policy

At Ledoly, we want you to be fully satisfied with your learning experience. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one. Ledoly is operated by SVFF LLC, which is the merchant of record for your purchases; refunds are issued by SVFF LLC through our payment processor, Stripe.

This policy forms part of our Terms of Service. By making a purchase on the Platform, you acknowledge that you have read and agree to the terms of this Refund Policy.

We offer a 14-day money-back guarantee on all new paid subscriptions. If you are not satisfied with the Platform for any reason, you may request a full refund within fourteen (14) calendar days of your initial purchase date.

• The guarantee applies to your first payment only — whether monthly or annual.
• No questions asked. You do not need to provide a reason for requesting a refund within the guarantee period.
• Upon refund, your access to paid features will be revoked immediately, and your account will revert to the free plan.

Monthly Subscriptions: After the 14-day guarantee period, monthly subscriptions are non-refundable. When you cancel, you retain access until the end of your current billing period.

Annual Subscriptions: If you cancel an annual subscription after the 14-day guarantee period but within the first 90 days, you may be eligible for a prorated refund at our discretion. After 90 days, annual subscriptions are non-refundable, but you will retain access until the end of your annual billing period.

Renewal Charges: If you are charged for an automatic renewal that you did not intend to continue, contact us within 7 days of the renewal charge for a full refund of that renewal payment.

Effective from May 8, 2026.

The following rules apply to any one-on-one or group tutoring session you book on the Platform. The "scheduled start time" means the start time shown in your booking confirmation, in the time zone of the session.

• Free reschedule: You may reschedule any booked tutoring session at no cost, provided you reschedule 24 hours or more before the scheduled start time.
• Free cancellation with full credit refund: You may cancel any booked tutoring session and receive a full refund of the session credits, provided you cancel 24 hours or more before the scheduled start time.
• Late reschedule or cancellation: Reschedules or cancellations made less than 24 hours before the scheduled start time are not refundable, and the full session credits will be charged.
• No-shows: If you do not join the session and did not cancel, the session is treated as a no-show and is not refundable; full session credits will be charged.

Sessions cancelled by the tutor or by Ledoly (for example, due to tutor unavailability or technical failure on our side) are always fully refunded as session credits, regardless of timing.

Paid plans include a 7-day free trial. During the trial period:

• You will not be charged.
• You may cancel at any time during the trial to avoid being charged.
• If you do not cancel before the trial ends, your subscription will begin and you will be charged the applicable subscription fee.
• If charged after a trial, the 14-day money-back guarantee applies from the date of the first charge.

The following are generally not eligible for refunds:

• Completed live tutoring sessions, late cancellations, and no-shows (see Section 4).
• Monthly subscription payments after the 14-day guarantee period.
• Annual subscription payments after the 90-day window (see Section 3).
• Account suspensions or terminations due to violation of our Terms of Service.

Exceptions may be made at our sole discretion in cases of documented technical issues that prevented you from accessing the Platform.

To request a refund:

1. Email billing@ledoly.com with the subject line "Refund Request."
2. Include your registered email address, the date of purchase, and the payment amount.
3. If outside the 14-day guarantee period, briefly describe the reason for your request.

You may also submit a refund request through the Contact page by selecting "Billing Question" as the subject.

Once your refund request is approved:

• Processing Time: Refunds are processed within 5-10 business days of approval.
• Refund Method: Refunds are issued by SVFF LLC (the merchant of record) through our payment processor, Stripe, to the original payment method used for the purchase.
• Currency: Refunds are issued in USD. Exchange rate differences between the time of purchase and refund are not covered by Ledoly.
• Confirmation: You will receive an email confirmation once the refund has been processed.

Please allow additional time for the refund to appear on your statement, depending on your bank or payment provider.

If your refund request is denied and you believe the decision was made in error, you may:

1. Reply to the denial email with additional information supporting your request.
2. Escalate the matter by emailing legal@ledoly.com.

We will review escalated disputes within 10 business days and provide a final decision. The dispute resolution procedures described in our Terms of Service (Section 15) also apply.

For any questions about this Refund Policy, please contact us: